Immediate Need | Memorial Planning

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Immediate Need

We’re dedicated to helping you through this difficult time.

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877-791-9993
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If you need assistance after 9:00 PM EST during the week or 8:00 PM EST on the weekend, please call us or fill out the form below and a friendly representative will be in touch with you the following day.

Death Occurs Block
When a death occurs

Steps to take after the loss of a loved one

It can be difficult to know what to do right after a passing. We understand these challenges, and to help you, we’ve outlined the essential steps to take.

1
Notify the proper authorities

If the death is unexpected, call 9-1-1 immediately. The medical team will guide you on what to do next.

If your loved one was under hospice care, contact the facility right away.

2
Contact us as soon as possible

Call us at 877-791-9993 to get immediate assistance for your loved one.

Or, locate your nearest Memorial Planning location with our location finder.

Find your nearest location

3
Honor their end-of-life wishes (if known)

Check for documents regarding funeral arrangements, burial or cremation preferences, and organ donation wishes. See if the deceased named someone to handle these arrangements.

Our counselors will guide you every step of the way.

Important Information Block
Important information

After the loss of a loved one, it is important to gather the following materials and documents.

Personal information

  • Full name and address at the time of passing
  • Next of kin name and address
  • Parents’ names including mother’s maiden
  • Level of education and work occupation
  • Marital status

Important documents

  • Social security number
  • Birth certificate
  • Will or letter of instructions
  • Military service records and discharge papers
  • Completed pre-planning guide with final arrangements (Not required)

Funeral arrangements

  • Clothing, including undergarments (no jewelry)
  • Recent photo of the deceased for identification
  • Music selections for the service
  • Prayers or passages for memorial
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Frequently asked questions:

You may have questions.
We have answers.

If you have any questions not listed here, we invite you to reach out and we will answer as soon as possible.

Need assistance? We’re always here for you. Call now: 877-791-9993

How much does it cost to plan a funeral?
What is the difference between a funeral and a memorial service?
What are my payment options?
What will happen to my loved one’s body?
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Articles & Resources

Here are some essential resources to help guide you.

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