New Payment Platform

We are upgrading to a more modern, reliable system that improves your overall payment experience and supports our long-term service needs.

The new Payment Platform will be available beginning August 13, 2026. You will receive communications via email and your monthly statement with more details as we get closer to the launch date.

Yes. Beginning August 13, you’ll need to create a new profile on the new Payment Platform and link your account before managing your payments online.

Yes. You can securely manage your payments online, including making one-time payments, viewing your payment history, managing payment methods, and enrolling in AutoPay.

If you’re currently enrolled in ACH (bank account) AutoPay, your AutoPay enrollment will transfer automatically to the new Payment Platform. To view and manage your enrollment online, you’ll need to create your new profile and link your account. If you’re currently enrolled in credit card or debit card AutoPay, you’ll need to re-enroll in AutoPay after August 13 to continue automatic payments.

A 3% surcharge will be added to all credit card transactions (not applicable in Puerto Rico; Colorado surcharge limited to 2%). There is no surcharge for debit card or E-check (ACH) payments.

The processing fee reflects updated payment processing requirements. To avoid the processing fee, we recommend paying by ACH (bank account) or debit card.

Yes. Your payment history will be available in the new Payment Platform.

Yes. You can add multiple contracts to a single profile.

Beginning August 13, you can access the new Payment Platform by visiting MemorialPlanning.com and selecting My Account. You will also receive communications with instructions for creating your profile and linking your account.

If you have questions or need assistance, please contact your Family Service Counselor or the location that serves your account. We’ll be happy to help you create your profile, link your account, make a payment, or enroll in AutoPay.

Because credit card payments may be subject to a processing fee, we’re required to obtain your authorization before charging your card. As a result, if you use a credit card or debit card for AutoPay, you’ll need to re-enter your payment information after the new Payment Platform launches.